Urgent Care Startup

Many new urgent care operators fall into the trap of believing that once they have a location, running an urgent care center is little more than seeing patients. Nothing could be farther from the truth. Just ask any of the successful operators out there, and they will tell you that it takes months of planning and an eye on the details to be sure that when “opening day” arrives your new center is prepared on every front.

While we preach "LOCATION - LOCATION - LOCATION", and it’s true this is perhaps the single greatest factor that will impact the success of any new urgent care, the devil is often in the details. Considering that the average new startup will take approximately nine months to go from concept to grand opening, what sorts of activities fills in those gaps, and how important are they?
From the financial pro forma to putting together the list of supplies, NMN Consultants has all of those details covered. Our Startup Pro® is specifically designed to help our clients stay on target, on time and not leave any task significant to the opening uncompleted. It covers every item, from preplanning tasks such as site selection, floor plan development and market analysis to later operational responsibilities that include staff modeling, recruiting, contracting and credentialing and even the development of quality initiatives.

But starting an urgent care still isn’t all about finding a location, building it out, and then hiring some staff. NMN Consultants also helps guide our clients toward having a practice that is prepared for meeting the requirements for HIPAA, OSHA and CLIA compliance. We assist by providing policy and procedure manuals, training documents and forms, as well as delving into the myriad of individual state regulations as they apply to in-house laboratory requirements. This helps assure that the new urgent care center not only will be compliant, but also will meet the needed conditions from the insurance companies to assure maximum reimbursement in a timely fashion.

Our development of policy and procedure manuals to assist the new start up doesn’t end there. We’ve taken preparation one step further and have created compliance manuals to assist any new facility that might wish to apply for urgent care accreditation. This is a lengthy and detailed process that not only certifies the urgent care center to Joint Commission-style standards, but also raises the bar for those practices that want standards of care and procedures in place for every department, for quality control, for patient and staff safety and even for future growth of their organization.

And last, but certainly not least, NMN Consultants works with our clients to make sure that even the smallest detail is not overlooked. With over two decades of experience in the industry, we can assist our clients with putting together the most comprehensive supply ordering lists for every facet of their new urgent care center. Whether a radiology suite or exam table down to the alcohol prep or paper clip, we can help our clients place appropriate, timely orders with quantities that make sense and come in on budget.